1Appointments: Flowers For Mrs Harris (FFMH) is happy to offer a complimentary 1 hour appointment. Second and subsequent appointments may be charged at $60 per hour. We are available on email or phone if you wish to discuss your order or make any changes to it.
2Booking and Payment Terms: • All tentative bookings with FFMH will be held for a period of 7 days. After this time the date will be open for other clients. • Your wedding flower quotation is valid for 21 days only. • A booking is confirmed upon payment of the non-refundable deposit of $250. Payment can be made by cash, cheque or direct deposit. • The agreed balance is payable no later than 14 days prior to your wedding date. • Definite numbers, requirements and colour schemes are to be finalised at least 4 weeks prior to the event date. Further requests/increases in numbers within 4 weeks of the event date are not always possible however FFMH will accommodate when viable. Reduction in guest’s numbers or requirements within 4 weeks will not be refunded but the value will be added to remaining items.
3Hired Items: • Hired items will be collected from the venue the morning following your wedding unless other arrangements have been confirmed in writing. • Lost, broken or damaged items on hire from Flowers For Mrs Harris are your liability. Please advise your guests that all hired items (e.g. vases) must not be removed from the venue.
4Weather: In the event of extreme weather conditions preventing you from holding your event at the requested outdoor site FFMH will do our best to set up and coordinate your flowers at an alternative location of your choice. FFMH reserves the right to refuse the setting up of certain items if we deem it unsafe for the public or our equipment.
5Product Substitution & Availability: When working with nature there are no guarantees. We will do our absolute best to supply exactly what you order, however due to variances in the weather and seasonal availability of some flowers we cannot guarantee availability of specific blooms, exact colours or shades. Should we need to substitute any flowers for you, we will select what we feel is the next best option. Please remember….we are not Nature, we simply work with it.
6Advertising: FFMH loves to take a pic, especially when it helps to promote our services and products. In accepting our quote, you are agreeing to photos being taken of your pre-wedding set up and/or wedding for possible use in our advertising. However we also respect our your privacy, so if you explicitly do not want images of yourself or guests in these images please don’t hesitate to let us know.
7Liability: To the extent permitted by law FFMH will not be liable for: 1. any damage, expense, loss, injury, or claim of any kind, or 2. any damages including special exemplary or punitive damages which arises out of, or is incidental to, or consequential upon, or in any way connected with the use of the services or equipment supplied by FFMH, including as a result of any negligence by FFMH.